Refund policy
Return Policy
At Sew Majestic, we take great care in processing and shipping your orders accurately. Due to the nature of our sewing hardware and notions products, we have the following return policy:
No Returns on Customer Orders
We do not accept returns or exchanges on items that were ordered correctly and received as described. Please review your order carefully before completing your purchase.
Our Mistakes
If we made an error with your order, we will make it right. We accept returns or exchanges only in the following cases:
- We shipped the wrong item
- We shipped the wrong quantity
- The item arrived damaged or defective due to a manufacturing defect
- We made an error in fulfilling your order
Reporting an Error
If you believe we made a mistake with your order, please contact us within 7 days of receiving your shipment. Please include:
- Your order number
- A description of the issue
- Photos of the item(s) received (if applicable)
We will review your claim and, proceed in the appropriate manner for mutual satisfaction. If the error is due to the shipping carrier, we will help you through the claim process.
Questions Before You Order?
If you have any questions about a product before placing your order, please contact us. We're happy to help ensure you order the right items for your project.
Contact Us
For any questions about this policy or to report an issue with your order, please reach out to us through our contact page.